RENTAL REPAIRS


- Putnam County's only band & orchestra repair shop

- Our average turn-round: 3 days

- All repairs done on premises

- Member of National Association of Band Instrument Repair Technicians (NAPBIRT)










THE BASICS:
All repairs are done by our seasoned repair technicians at our shop in Carmel, and our average turn-around is 2-5 business days. You can add Extended Repair Coverage (ERC) to your rental to cover all repairs, like broken strings or bridges, scratches, dents, soldering, broken or bent keys and springs, surface or body cracks, case repairs, and more. ERC does not cover: missing parts or accessories, missing instruments, gross negligence, abuse, or severe damage that’s beyond repair.

THE DETAILS:
NORMAL WEAR and TEAR repair service is included with every rental. These are normal maintenance repairs such as seating pads, spring and screw adjustments, replacing worn corks, peg fitting, bridge adjustment, lubricating sluggish valves or tuning slides, and fitting neck corks. Secondary repairs that do not affect the performance of the instrument, such as deterioration of finish, and minor dents or scratches, will be assessed and serviced at the discretion of R&D Music. The renter is responsible for the cost of repairs beyond “Normal Wear and Tear”, or choose to purchase Extended Repair Coverage (ERC) at the start of the rental term.

EXTENDED REPAIR COVERAGE (ERC): Optional service purchased at start of rental period, covering repairs that go beyond normal wear and tear. This includes repairs such as, but not limited to, soldering, scratch and dent removal, broken/bent keys or springs, surface or body cracks, broken strings, broken bridges, broken pegs, and instrument cases.

Extended Repair Coverage does not cover:
1) Lost or stolen instruments
2) Missing parts or accessories
3) Damage caused by misuse or improper care of the instrument
4) Malicious or abusive damage to the instrument
5) Extreme damage in which the instrument is beyond repair
In these cases, the renter will be billed the for repair costs, or the full replacement value of the instrument. If the instrument is returned missing any parts or accessories, the replacement cost of the item(s) will be billed to the renter. The rented instrument remains the property of Radovich & Dean Music, and any repairs attempted by any other party (teacher, parent, etc.) will void the terms of this agreement and the renter will be responsible for the cost to restore the instrument to playing condition.

Here are some examples of instruments damaged beyond repair (not eligible for Extended Repair Coverage)

 
Hours
  • Mon - Fri: 10a-7p
  • Sat: 10a-4p
  • *Closed Sunday
  • Holiday Day
    Hours May Vary.
 
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