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What's Next?
- Please check your inbox (spam/junk folders too) for 2 separate emails: your order invoice, and the payment link. We aim to email within 2 business days.
- Your invoice will come as an attachment and show the full rental price, including ERC if selected, and NYS Sales Tax. If you have chosen the 2 payment plan, please see the "notes" on your invoice for the payment amounts and due dates.
- Once you get the payment link (2nd email), enter the correct amount to be charged now. You will receive a payment receipt by email. If you have chosen 2 payments, the balance will be due by November 1,2020 and you will be sent another payment link by mid-October.
- Should your rental need repair, please drop it off during current business hours. Please allow 10-14 days turnaround, as we are taking extra precautions during the Covid-19 pandemic. See below for more information regarding rental repairs.
- Questions? Call us at: (845) 225-4515 or email: rentals@radovichanddean.com
Do you need repair service on your rental?
Rental Service Procedures:
Rental Service Procedures:
- Due to the Covid Pandemic, our repair service is taking extra precautions and turnaround on each instrument is expected to take a minimum of 10 days. Why the delay? Studies have shown the Covid-19 virus can survive on: Brass – Up to 5 Days, Wood – Up to 4 Days, Plastic – Up to 3 Days, Strings – Up to 3 Days, and Cork – Up to 2 Days. Therefore, all instruments entering our shop will undergo a quarantine period before and after our technicians service them. While this may seem inconvenient, it is the safest practice for both our staff and customers alike.
- Please call ahead to let us know when to expect you for both drop off and pick up of your instrument so that we can have everything ready to go.
- Questions? Call us at: (845) 225-4515 or email: rentals@radovichanddean.com