Frequently Asked Questions

Rental Questions

When is the instrument due back?
We offer a School Year Rental Term, to get you through the end of the school year. Rentals are due back by June 30, or can be renewed for the next school year.

What is your refund policy?
You will receive a 100% refund within the first thirty (30) days from the start of the contract. There are no refunds after thirty days. Unused books and accessories can be returned if they are in original packaging.

What happens if my child quits during the year?
You are welcome to return the instrument early if you are no longer using it, but there are no refunds after the first thirty days of the rental term.

What happens if the instrument breaks?
Bring it in to our repair shop as soon as possible. Don’t attempt to repair it yourself, or ask a teacher to. Repairs that fall under "Normal Wear and Tear" are free with every rental. Additional repairs are only covered with the purchase of the Extended Repair Coverage. Visit our RENTAL REPAIRS page for all the details.

What else might we need over the course of the year?
We include basic supplies (such as rosin, oils, swabs, and cork grease), which should be enough to get you through the school year. Clarinets, saxophones, oboes, and bassoons (reed instruments) will need to buy additional reeds throughout the year. It's generally a good idea to have at least two working reeds at a time. Check with your music teacher about required books or additional supplies.

Why do you need a credit card on file?
We require a major credit card as security for the rental. In the event the instrument is not returned to us, we reserve the right to charge the card on file for past due fees.

What happens if the rental is lost or stolen?
The renter is responsible for the value of the instrument in the event of loss or theft. Check your home owner's or renter's insurance to see if it covers lost or stolen rental items.

What do I do at the end of the School Year?
You can easily renew your rental online, or by calling or coming into our store. When you renew for the following school year, you get the summer FREE. Our repair shop will perform routine maintenance on the rental for no charge to make sure it's all set for the new school year. If you prefer to return your instrument, you can schedule a free school pickup, or return it in person to our store by June 30th.

Can we buy the rental instrument?
Our rentals are not for sale; however, you will receive one year's rental credit towards the purchase price of a brand new instrument.


How long does it take to learn how to play?
It depends on your commitment. Like sports, dance and other skills, regular lessons and quality practice time is the key.

Is it too late to learn music as an adult?
Not at all. We have a number of adult students who are picking up an instrument for the first time, or returning to something they played years ago.

At what age can my child start lessons?
This depends on their maturity. Typically, piano, violin, drums, and guitar can be started as early as age 7, voice at 8, and wind instruments at age 10. We offer one free trial lesson per year for students 7 or younger to see if the time is right.

What?s the lesson cancellation policy?
Lessons cancelled with 24 hrs notice will be made-up based on the teacher’s availability. Since our teachers are booked far in advance, we have a designated “Make-up Week” at the end of the semester. Cancellations with less than 24 hrs notice cannot be made-up and the lesson fee is due.

​What if I get sick the morning of my lesson?
Because lessons are set up far in advance, we are unable to resell time when an appointment is cancelled with short notice. We require 24 hours notice to reschedule your lesson, even for illness.

What happens on Snow Days?
School closings do not necessarily mean we are closed. You will receive an email if we will be closed, and we’ll book a make-up lesson. We rely on local weather reports, but If roads are unsafe where you are and we are still open, please call and we will schedule a make-up lesson.

Do you provide instruments for lessons?
Pianos, drums, and amplifiers are provided. For other instruments, students should bring the instrument they intend to use at home. Rental instruments are also available at our retail store.

Are lesson books included in the fees?
Instruction material varies by teacher and student, and is not included in lesson fees. Students receive 10% off all books, and accessories.

  • Mon - Fri: 10a-7p
  • Sat: 10a-4p
  • *Closed Sunday
  • Holiday Day
    Hours May Vary.
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